Support: How to Grant AlphaSys access to your account

From time to time you may experience an issue that requires the support team at AlphaSys to log in to your Salesforce instance.

The following steps are a guide to help you grant access to your Salesforce Account. 

Granting Access to your Account

1. Locate Settings by clicking on your Profile Icon at the top right corner and then click Settings.
   
   

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2. In the Quick Find type 'Grant Account Login Access' and click on the link highlighted in yellow.  
   
   

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3. Choose the Access Duration next to your desired Support Org by clicking the dropdown menu and selecting from the time options provided. Click Save.

The External App Provider is not listed

The external app provider may not be listed under Grant Account Login Access, if that is the case proceed with the following steps.

1. Locate the Setup cog icon at the top tight corner, click Setup.

2. In the Quick Find bar type 'Login Access Policies' and click on the link highlighted in yellow.
   
   

3. Select the Available to Users check box and click Save.

 Note: If you're not getting an option to give login access to Salesforce Support, please check your Organization's Login Access Policies (from Setup, click Security Controls | Login Access Policies), and ensure that "Available to Administrators Only" is not selected for Salesforce.com Support. If it's selected, please change it to "Available to Users."