IWannaTicket Frequently Asked Questions
- AlphaSys
Frequently Asked Questions
How to create an event
Create the Event in IWannaTicket using this
documentation as explained by IWannaTicket.
Sync will pull data from IWannaTicket to Salesforce.
How to add a venue to an event?
To add a venue to an event use this documentation as explained by IWannaTicket.
Object Relationships
Having trouble with your IWannaTicket Account?
Contact IWannaTicket for help
Email: help@iwannaticket.com.au
Call: 02 8197 1796
Hours: Monday to Friday 11:00 - 7:30pm
Email is the fastest way to resolve your query. Email us right now for a super-quick response!
Q. How often is the sync run?
A. New sales sync within about 2 minutes
Q. Is this a two way sync? Do we have to create events and Sales in IWT or SF or does it not matter?
A. Sync runs 1 way - events need to be created in IWT
Q. What is the unique identifier for matching contacts and accounts with ticket sales?
A. This can be customised, we would suggest name and email
Q. What Client information is synced from IWT to Salesforce?
A. First Name, Last Name, Email, Phone and Postcode are sent to Salesforce.
Q. What are sale ID numbers?
A. these are generated in IWT when a sale is created
Q. IWT has different ticket types, but this is not reflected in SF. How do we map this across? How do we map any other additional fields across?
A. This is passed across in the code, I'm not entirely sure how this is handled in Salesforce but believe it automatically populates.